Frequently Asked Questions

Everything you need to know about our domain data services

Need technical API documentation? Visit our API reference guide.



Subscription & Billing

What are the subscription terms?

Our service operates on a flexible monthly subscription model. You can sign up and cancel anytime through your Dashboard without any long-term commitments or contracts.

What is your refund policy?

We do not offer refunds for our digital products. Since our datasets are delivered immediately upon purchase and cannot be returned, all sales are final.


Data Formats & Downloads

What's the difference between basic lists and detailed datasets?

Both formats cover the exact same collection of domains, but they differ in the amount of information provided.

A basic domain list is a simple text file with one domain name per line—nothing more, nothing less. It's perfect when you only need the domain names themselves.

A detailed dataset includes everything from the basic list plus additional metadata: nameservers, IP addresses, email addresses, and phone numbers extracted from the corresponding websites.

Want to see examples? Check out a sample domain list or a sample dataset.

Can I preview the data before purchasing?

Absolutely! We provide free sample files so you can evaluate the data format and quality. Download a sample domain list or a sample dataset to get started.

The downloaded file is too large for Excel. How do I work with it?

Many popular domain zones contain tens of millions of records, which exceeds Excel's row limits. To handle these large files, we recommend using specialized tools:

  • Use 7-Zip to extract compressed files
  • Use ModernCSV or similar CSV viewers to browse and search the contents
  • For programmatic access, use our API to query specific subsets of data

Do all domains in the detailed dataset include email addresses and phone numbers?

No. We extract email addresses and phone numbers directly from the websites associated with each domain. Many websites don't publish this information publicly, so we cannot guarantee that every domain will have contact details in the dataset.

Important: This data should only be used for legitimate, targeted outreach in compliance with applicable anti-spam laws and regulations. Bulk unsolicited email is prohibited.


Domain Types & Definitions

How do you define "active" and "new" domains?

Active domains are all domains that are delegated (meaning they have at least one DNS nameserver assigned to them and appear in global zone files). If a domain isn't delegated, it won't appear in zone files or in our lists.

Non-delegated domains represent a very small fraction of the total domain space, so they're typically not a concern for most use cases.

We update our data daily, tracking which domains appear in or disappear from global zone files. By comparing these daily snapshots, we identify and compile lists of newly registered domains and deleted domains.

Why aren't country-code domains updated daily?

Many country code top-level domains (ccTLDs) don't provide public access to their zone files, which makes daily updates impossible for those specific zones.

However, our web crawlers scan hundreds of millions of domains each month and discover country-code domains through cross-references and links. After validation and verification, these discovered domains are included in our datasets. While the majority of country-code domains are captured, these datasets are refreshed on a different schedule from the daily-updated zones.


API & Automation

How can I automate daily data imports?

Our API is designed specifically for developers who need automated, programmatic access to domain data. You can download individual datasets or the complete collection of all domains automatically. The API handles authentication and file compression and gives you reliable access to our data feeds.

For complete API documentation, including authentication, endpoints, and code examples, visit our API documentation.

Can I integrate this data with my BI or analytics tools?

Yes! Our API is designed for integration with business intelligence platforms, analytics tools, and custom applications. You can pull data directly into your existing workflows, dashboards, and data pipelines. All the technical details you need are available in our API documentation.


Support & Feedback

How can I request features or provide feedback?

We value your input! Send an email to [email protected].

Whether you have feature requests, bug reports, or general feedback, we're here to help.